Refund policy
Return Eligibility
Items must be:
- Returned within 14 days of delivery
- Unworn, unused, and unwashed
- In their original condition
- With all original tags attached
- Free from stains, odors, pet hair, or damage
You’ll also need the receipt or proof of purchase
Items that do not meet these requirements may be refused and returned to the customer.
How to Start a Return
Orders Shipped Within Canada
To request a return, please contact us at shopblakethomas@outlook.com with your order number and reason for return.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Local Delivery Orders
For orders delivered locally within Rothesay and Quispamsis, please email shopblakethomas@outlook.com to request a return. We will provide instructions for returning your item.
Refunds
Once your return is received and inspected, we will notify you of the status of your refund.
Approved refunds will be issued to the original method of payment. Please allow 5–10 business days for your financial institution to process and post the refund.
Original shipping charges are non-refundable.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at shopblakethomas@outlook.com and include photos of the item. We will work quickly to make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Questions?
If you have any questions about our return policy, please contact us at: